Cancellation and refund policy

Last updated: 10 November 2026

Try before you pay

Every salon gets a 7-day free trial with all features and no payment details. Please use the trial to make sure Smart Salon suits you before you subscribe.

Cancellation

• Subscriptions do not renew automatically, so there is nothing to cancel. When your paid period ends, the app becomes read-only until you pay again.

Refunds

Because every salon can use the full app free for 7 days before paying, payments are non-refundable. This includes stopping use before the end of a paid period, and monthly or yearly plans alike.

The only exceptions are payment errors. We refund the full amount if:

• you were charged twice for the same order; or
• you were charged but your plan was not activated, and we cannot fix it within 3 working days.

To report a payment error, email info@southsmart.in with your registered mobile number and the payment reference. Approved refunds are sent to the original payment method within 5 to 7 working days. The time your bank takes to show the credit may vary.

Delivery

Smart Salon is software, and nothing is shipped physically. Your plan is activated in the app right after a successful payment. If it does not activate, open Settings → Subscription and tap "Refresh status", or contact us.

Contact

Southsmart Technologies Pvt. Ltd., DP-42, Industrial Estate, Orikkai, Kanchipuram, Tamil Nadu 631502. Email: info@southsmart.in. Phone: +91 70944 67093.