Smart SalonPrivacy policy
Last updated: 10 November 2026
This policy explains what information the Smart Salon app and its online services collect, why, and what control you have. Smart Salon is provided by Southsmart Technologies Pvt. Ltd. ("we", "us").
1. Your salon data stays on your device
Bills, appointments, customers, staff, services, expenses and settings are stored only on the device where you use the app. We do not receive, store or have access to this data. If you uninstall the app or lose the device without a backup, we cannot recover it.
2. Information we do receive
| What | Why | How long |
|---|---|---|
| Salon name, owner name, mobile number and email (at registration) | To create your account, send the email verification code and manage your licence | While your account exists |
| Before you register, while you use the free trial: your salon name, owner name, salon phone (if you entered it), a random device identifier, the type of device, the app version and your trial dates | So we can see who is trying the app and offer help before the trial ends | Joined to your account if you register; otherwise deleted 180 days after the device was last online |
| A random device identifier for each device you sign in on | To apply the device limit of your plan | While your account exists |
| Subscription orders: plan, amount, status and the payment reference from Cashfree | To activate your plan and for accounting and tax records | As long as the law requires us to keep accounting records |
| Online booking page details you publish: salon name, services, prices, staff first names, opening hours and already-booked time slots (no customer details) | To show your public booking page | Until you switch the booking page off or close your account |
| Booking requests from your customers: name, mobile number, chosen services, stylist, date, time and optional note | To pass the request to your device | Deleted as soon as your device collects them, and in any case after 30 days |
We do not collect card or UPI details. Payments are handled by Cashfree Payments India Pvt. Ltd. under its own privacy policy.
3. Google Drive backup (optional)
If you connect Google Drive, the app asks for permission to read your Google account email and to use a hidden app-only folder in your own Drive (drive.appdata). The app cannot see any other files in your Drive. Backups go directly to your Drive. Our server only helps finish the Google sign-in and does not keep copies of your backups. You can remove access at any time from your Google account's security settings.
Smart Salon's use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.
4. Your customers' information
As a salon, you decide what customer information to record in the app, and you are responsible for it. For booking requests made through your booking page, we process the customer's details only on your behalf and only to deliver the request to you.
5. What we do not do
- We do not sell or rent personal information.
- We do not show ads or use advertising or analytics trackers in the app.
- We share information only with service providers we need to run the service (Cloudflare for hosting, Cashfree for payments, our email delivery provider for verification emails), or when the law requires it.
6. Security
All connections to our servers use HTTPS. Staff sign in to the app with PINs, and licences are cryptographically signed. No system is perfectly secure, so please keep your device locked and keep regular backups.
7. Your choices
You can ask us to correct your account details or to delete your account. Deleting your account removes your registration, devices, booking page and pending booking requests from our server. We keep payment records where the law requires it. Data on your device is removed when you uninstall the app.
8. Children
Smart Salon is a business tool and is not intended for anyone under 18.
9. Changes
If we change this policy, we will update the date above and, for important changes, tell you in the app or by email.
10. Contact and grievance officer
Grievance Officer: Paul Vivek L, Southsmart Technologies Pvt. Ltd., DP-42, Industrial Estate, Orikkai, Kanchipuram, Tamil Nadu 631502. Email: info@southsmart.in. We will respond within 30 days.